Delivery
Fast & Free UK Delivery
We are pleased to offer fast and free shipping using Royal Mail Tracked 24 on all UK orders, ensuring your purchases arrive promptly and hassle-free. Orders placed before 2pm (Monday to Friday, excluding public holidays) are dispatched on the same day, aiming to deliver to your doorstep within 1-2 working days. Orders placed after 2pm or on weekends will be dispatched the next working day.
Estimated Delivery Times (UK Mainland)
- Order by 2pm Monday-Friday: Dispatched same day, delivery within 1-2 working days.
- Order after 2pm Monday-Friday: Dispatched next working day, delivery within 1-2 working days.
- Weekend & Public Holidays: Orders dispatched on the following working day.
Global Shipping Available
We proudly ship worldwide! Shipping rates for international orders vary depending on your location and the weight of your order. Exact shipping costs and estimated delivery times for international destinations will be calculated and clearly displayed during checkout.
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team.
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Returns & Refund Policy
If you are not completely satisfied with your order, you may return the product to us for a full refund or an exchange, provided the product remains unopened and in its original condition.
Returns Eligibility
- Products must be returned within 20 days from the date of delivery.
- Items must remain unopened, unused, and in their original packaging.
How to Initiate a Return
To start a return, please contact our customer service team by emailing info@hybird-health.co.uk. Include your order number and reason for the return in your email. We will guide you through the return process and provide detailed instructions on how to send the product back to us.
Refunds
Upon receiving and inspecting your returned item, we will notify you by email regarding the approval status of your refund. If approved, your refund will be processed promptly to your original payment method.
Please allow 5-7 business days for refunds to appear in your account.
Exchanges
If you would prefer to exchange your product, please clearly indicate your desired item when contacting our support team. Exchanges are subject to product availability.
Return Shipping
Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
If you have additional questions or require further clarification regarding our Refund and Return Policy, please contact us at info@hybird-health.co.uk.