Privacy policy.

When we use the term personal information, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details — name, address, billing address, shipping address, phone number, and email address.
• Financial information — credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
• Account information — username, password, security questions, preferences and settings.
• Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
• Communications with us — information you include in customer support inquiries and other communications.
• Device information — your device, browser, network connection, IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services — from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send notifications, manage your account, arrange for shipping, facilitate returns, enable you to post reviews, and create a customised shopping experience.
• Marketing and advertising. To send marketing communications by email, text or post, and to show you online advertisements based on items you have purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. To authenticate your account, detect possible fraudulent or unsafe activity, and secure our services.
• Communicating with you. To provide customer support and maintain our business relationship with you.
• Legal reasons. To comply with applicable law, respond to valid legal process, and enforce our terms or policies.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising.
• When you direct, request or consent to disclosure (e.g. to ship you products or through social media widgets).
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. You may also exercise certain rights via the Shopify Privacy Portal.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at info@hybrid-health.co.uk to request that it be deleted.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, or to resolve disputes.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to access / know — request access to personal information we hold about you.
• Right to delete — request that we delete personal information.
• Right to correct — request that we correct inaccurate personal information.
• Right of portability — receive a copy of your personal information and request transfer to a third party.
• Managing communication preferences — opt out of promotional emails via the unsubscribe option.

If you reside in the UK or European Economic Area, you may also exercise:

• Objection to processing and restriction of processing.
• Withdrawal of consent — where we rely on consent. This will not affect the lawfulness of any processing based on your consent before its withdrawal.

To exercise any of these rights, contact us at info@hybrid-health.co.uk.

If you have complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).

We may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the Last updated date and provide notice as required by applicable law.

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@hybrid-health.co.uk or contact us at:

Hybrid Health
Unit 1, Vision Park
Peterborough, ENG, PE1 5XP
United Kingdom

For the purpose of applicable data protection laws, we are the data controller of your personal information.