Refund policy
Last updated: 2 October 2026
This policy explains our money-back guarantee, returns, cancellations and refunds. It forms part of our Terms of Service and does not affect your statutory rights. Hybrid Health is a trading name of Elite Brand Supply Ltd.
1. Our 30-day money-back guarantee
We want you to be happy with every Hybrid Health product. If you're not, for any reason, contact us within 30 days of delivery and we'll give you a full refund of the price you paid for that product, even if you've opened it.
Just email info@hybrid-health.co.uk with your order number and the product, and, if you're happy to, tell us what didn't work for you. It helps us improve.
We may ask you to send the product back. If we do, we'll provide a prepaid returns label, so returning a product never costs you anything.
The guarantee covers products bought from our website, including Subscribe & Save deliveries.
2. Your legal right to cancel (14 days)
Under the Consumer Contracts Regulations 2013 you can also cancel your order within 14 days of receiving it, without giving a reason. To cancel, tell us clearly, for example by emailing us with your order number, and then send the items back within 14 days of telling us, using the free returns label we'll provide.
This legal right doesn't cover supplements that have been unsealed after delivery, for health protection and hygiene reasons, but our money-back guarantee above does.
If you cancel your whole order within 14 days of receiving it, we'll also refund the cost of standard delivery you paid. If you chose next-day delivery, we'll refund the equivalent of standard delivery.
3. How to request a refund or return
- Email info@hybrid-health.co.uk with your order number and the product(s).
- We'll confirm your refund. If we need the product back, we'll send you a free prepaid returns label.
- If you're returning items, pack them securely, attach the label and drop the parcel at a Post Office or Royal Mail drop-off point. Keep your proof of postage until your refund is confirmed.
Ordering from outside the UK? Email us and we'll arrange your return at our cost.
4. Faulty, damaged or incorrect items
If an item arrives damaged or faulty, or isn't what you ordered, email us as soon as possible with your order number and a photo.
Under the Consumer Rights Act 2015, if you tell us within 30 days of delivery you're entitled to a full refund. After that, we'll offer a replacement or, if that isn't possible, a refund. We'll always cover any return postage.
5. Refunds
Refunds go back to your original payment method. If we've asked you to return a product, we'll refund you within 14 days of receiving it; otherwise, within 14 days of confirming your refund. Most refunds are processed much sooner. Depending on your bank, the money usually appears in your account within 2–4 working days of being processed.
If you paid with Klarna, the refund is made to Klarna and your Klarna balance is updated.
6. Subscriptions
A refund or return on a subscription delivery doesn't cancel your subscription. You can cancel your subscription at any time, as explained in our Subscription terms.
7. What isn't covered
- Products that weren't bought from our website.
- Requests made more than 30 days after delivery. Your statutory rights for faulty items still apply.
8. Contact us
Email info@hybrid-health.co.uk or use our contact form. We reply within 24 hours, Monday to Friday.