Cancellation policy
Last updated: 2 October 2026
These terms explain how Subscribe & Save works, how you're charged and how to change or cancel your subscription. They form part of our Terms of Service. Hybrid Health is a trading name of Elite Brand Supply Ltd.
1. How Subscribe & Save works
When you choose Subscribe & Save on a product page, you choose the product and the number of pouches. We then deliver it automatically on a regular schedule that matches how long your pouches last. The schedule is shown on the product page and at checkout before you subscribe.
By subscribing, you agree to be charged automatically for each delivery until you cancel. There is no minimum term and no cancellation fee.
2. Price and discounts
- First order: 20% off the normal price of the products.
- Every delivery after that: 10% off the normal price of the products.
The price of each delivery is the subscription price of the products at the time it's charged, plus any delivery charge. If the price of a product in your subscription changes, we'll email you before the change applies to your subscription, so you can cancel or make changes if you want to.
3. Delivery
Your first subscription order ships free with standard UK delivery. After that, deliveries are free when they contain 2 or more pouches, and £2.99 when they contain 1 pouch. See our Shipping policy for full details. Customers who subscribed before 1 October 2026 keep the delivery terms that applied when they subscribed.
4. Billing and reminders
We charge your first order when you check out. After that, we charge the payment method you used, or any new one you add, automatically on each renewal date, and then dispatch your order.
We'll email you 3 days before every subscription payment, telling you what will be charged and when, so you have time to skip, change or cancel.
If a payment fails, we'll let you know and may try again over the following days. Your order won't be dispatched until payment is successful, and if payment keeps failing your subscription may be paused or cancelled.
5. Managing your subscription
You can manage your subscription at any time by logging in to your subscription account. Enter your email address and we'll send you a one-time login code. From there you can:
- see your upcoming orders;
- skip a delivery or move it to a later date;
- update your delivery address and payment details; and
- cancel your subscription.
You can also email info@hybrid-health.co.uk and we'll make any change for you, including changing your products or the number of pouches. To affect your next order, changes must be made before that order is processed.
6. Cancelling your subscription
You can cancel at any time, as easily as you signed up: in your subscription account or by emailing us. Cancellation stops all future orders that haven't yet been processed, and we'll email you to confirm it.
An order that has already been processed can't be cancelled, but it is covered by our 30-day money-back guarantee, as is every subscription delivery.
7. Your legal rights
You have the legal right to cancel your first order within 14 days of receiving it, as explained in our Refund policy. Our money-back guarantee and free cancellation at any time go further than this. Nothing in these terms affects your statutory rights.
8. Changes to these terms
If we change these terms in a way that affects your subscription, we'll email you before the change takes effect. If you don't want to continue, you can cancel before then.
9. Contact us
Email info@hybrid-health.co.uk or use our contact form. We reply within 24 hours, Monday to Friday.