Shipping policy
Last updated: 2 October 2026
This policy explains how and when we deliver your order. It forms part of our Terms of Service. Hybrid Health is a trading name of Elite Brand Supply Ltd.
1. Where we deliver
We deliver across the United Kingdom and internationally, including throughout Europe. For orders outside the UK, the delivery options and costs for your address are calculated at checkout before you pay. If you can't see your country at checkout, email us at info@hybrid-health.co.uk.
2. Dispatch times
Orders placed before 1pm, Monday to Friday, are usually dispatched the same working day. Orders placed after 1pm, at the weekend or on a UK bank holiday are usually dispatched the next working day. During busy periods, such as sales, dispatch may take slightly longer.
3. UK delivery options and costs
| Service | Cost | Usual delivery time after dispatch |
|---|---|---|
| Standard delivery (Royal Mail Tracked 48) | £2.99 | 1–3 working days |
| Next-day delivery (Royal Mail Tracked 24) | £3.99 | Next working day |
Delivery times are Royal Mail's estimates and are not guaranteed. The cost of your delivery is always shown at checkout before you pay.
4. Free UK delivery
Standard UK delivery is free:
- when your order contains 2 or more items; and
- on your first Subscribe & Save order.
After your first order, Subscribe & Save deliveries are free when they contain 2 or more pouches, and £2.99 when they contain 1 pouch. Free delivery applies to standard delivery to UK addresses only; next-day delivery is charged at the usual price. Customers who subscribed before 1 October 2026 keep the delivery terms that applied when they subscribed.
5. Tracking your order
When your order is dispatched we'll email you a Royal Mail tracking number. You can follow your parcel on our Track your order page. Please allow up to 24 hours for the first tracking update to appear.
6. Delays, lost and missing parcels
If your order hasn't arrived within 5 working days of dispatch, or your tracking shows it as delivered but you haven't received it, please email us with your order number. We'll investigate with Royal Mail and, if your parcel has been lost, we'll send a replacement or give you a full refund.
Your order is our responsibility until it has been delivered to you or to the address you gave us.
7. Incorrect addresses and failed deliveries
Please check your delivery address carefully at checkout. If you notice a mistake, email us straight away and we'll do our best to correct it before dispatch; once a parcel is with Royal Mail we can't change the address.
If a parcel can't be delivered or isn't collected and is returned to us, we'll contact you to arrange a redelivery or a refund for the products.
8. International delivery
Delivery options, costs and estimated delivery times for international orders depend on the destination and are shown at checkout. International deliveries usually take longer than UK deliveries, and may be delayed by customs checks or local holidays.
Orders delivered outside the UK may be subject to import duties, taxes or handling fees set by the destination country. If these are collected at checkout you'll see them before you pay. If not, they may be charged by the carrier on delivery and are payable by you.
9. Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, please see our Refund policy or email us with your order number and a photo. You won't pay anything to put it right.
10. Contact us
Email info@hybrid-health.co.uk or use our contact form. We reply within 24 hours, Monday to Friday.