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We deliver across the UK and worldwide. UK orders go out with Royal Mail, and orders placed before 1pm, Monday to Friday, are usually dispatched the same working day.

Delivery | Cost | Usual time after dispatch

Standard (Royal Mail Tracked 48) | £2.99 | 1–3 working days

Next day (Royal Mail Tracked 24) | £3.99 | Next working day

International | Calculated at checkout | Varies by destination

## Free UK delivery

- On orders of 2 or more items

- On your first Subscribe & Save order

Good to know: you'll always see your delivery options and the exact cost at checkout before you pay. Every detail is in our Shipping policy.

It depends where we're sending it.

## UK orders

- Ordered before 1pm on a weekday: usually dispatched the same day

- Ordered after 1pm, at the weekend or on a bank holiday: dispatched the next working day

- Standard delivery: usually 1–3 working days after dispatch

- Next-day delivery: the next working day after dispatch

## International orders

- Delivery times vary by country and are shown at checkout

- International parcels usually take longer than UK ones and can be held up by customs checks

Note: these are carrier estimates, so the odd delay can happen, especially around bank holidays.

Yes. UK standard delivery is free:

- When you order 2 or more items

- On your first Subscribe & Save order

- On later subscription deliveries that contain 2 or more pouches (1-pouch deliveries are £2.99)

Good to know: free delivery applies to standard delivery to UK addresses. Next-day delivery is charged at the usual price, and international delivery costs are calculated at checkout.

1. Look for our “Your order is on its way” email, which is sent as soon as your order is dispatched.

2. Copy the tracking number from that email.

3. Enter it on our Track your order page to see the latest update.

Tip: the first tracking update can take up to 24 hours to appear. International parcels are often handed to a local carrier in the destination country, and the tracking link will show this.

Can't find the email? Check your spam folder, or email us at info@hybrid-health.co.uk and we'll send it again.

Most orders arrive on time, but now and again things outside our control slow a parcel down, such as:

- High volumes at the carrier

- Bad weather or bank holidays

- Customs checks on international orders

## What to do

1. Check your tracking first, as it usually shows the latest status.

2. If a UK order hasn't arrived within 5 working days of dispatch, or an international order within the time shown at checkout, email us at info@hybrid-health.co.uk with your order number.

3. We'll look into it with the carrier and, if your parcel is lost, send a replacement or give you a full refund.

Once an order has been placed we can't add, remove or swap items. The quickest way to get something else is to place a new order.

If you need to cancel or change your delivery address, email us as soon as possible at info@hybrid-health.co.uk with your order number. See How do I cancel my order?.

Email us straight away at info@hybrid-health.co.uk with:

- Your order number

- The correct delivery address

We'll do our best to update it before your order is dispatched.

Note: once your parcel is with the carrier we can't change the address, but you can often arrange a redelivery or collection with them directly.

We pack orders quickly, often on the same day, so we can't always guarantee a cancellation. If you need to cancel, email us as soon as possible at info@hybrid-health.co.uk with your order number.

Good to know: if your order has already been dispatched, it's still covered by our 30-day money-back guarantee once it arrives. See How do I start a return?.

Yes, we deliver worldwide, including across Europe.

- Delivery options and costs for your address are calculated at checkout before you pay

- International deliveries usually take a little longer than UK ones

- Free delivery offers apply to UK addresses only

- Your order may have import charges in your country; see Will I have to pay customs or import charges?

Can't see your country at checkout? Email us at info@hybrid-health.co.uk and we'll help.

## UK orders

- No. Orders delivered within the UK never have customs or import charges.

## Orders outside the UK

- Your country may charge import duties, taxes or handling fees when your parcel arrives

- If these are collected at checkout, you'll see them before you pay

- If not, the carrier may ask you to pay them on delivery

Note: these charges are set by your local customs authority, not by us.

Here's what happens after you place an order:

1. Order confirmation: straight away you'll get an email with your order number, what you've ordered and your delivery address.

2. Packing: your order goes to our team, and orders placed before 1pm on a weekday usually leave the same day.

3. Dispatch: you'll get a second email with your tracking number.

Tip: can't find our emails? Check your spam or promotions folder.

You can pay with:

- Visa, Mastercard and American Express

- Apple Pay

- Klarna

The options you see can vary depending on your device and country. Payments are processed securely through Shopify, and we never see or store your full card details.

Having trouble? See Why was my payment declined?.

Before trying again, please check:

- Your card number, expiry date and security code are correct

- Your billing address and postcode match the ones your bank holds

- You completed any security check from your bank

- You have enough available funds

Tip: if everything looks right and it still won't go through, your bank may have blocked the payment as a precaution. Contact your bank, or try a different payment method.

1. Add your products to your cart and go to checkout.

2. Enter your code in the discount code box.

3. Check the saving has been applied before you pay.

If a code isn't working, check it hasn't expired and that your order meets any conditions it has.

Note: codes can't be added to an order after it has been placed. Still stuck? Email us at info@hybrid-health.co.uk.

Yes. Buy 2 or more pouches of the same product as a one-time purchase and you'll save 10%. The saving is applied automatically in your cart.

Good to know: subscribing saves you more. See How does Subscribe & Save work?.

We're sorry about that. Please email info@hybrid-health.co.uk as soon as possible with:

- Your order number

- A photo of the item you received

We'll send you the right item, and you won't pay anything to send the wrong one back.

Choose “Subscribe & Save” on any product page, pick 1 or 2 pouches, and we'll deliver them on a schedule that matches how long they last.

## What you get

- 20% off your first order

- 10% off every delivery after that

- Free delivery on your first order, and on every delivery with 2 or more pouches (UK)

- An email reminder 3 days before every payment

- No minimum commitment: skip or cancel whenever you like

Managing your subscription is quick, and there's no password to remember:

1. Go to your subscription account.

2. Enter the email address you subscribed with.

3. Enter the one-time login code we send you.

## What you can do

- See your upcoming orders

- Skip a delivery or move it to a later date

- Update your delivery address or payment details

- Cancel your subscription

Tip: we email you 3 days before every subscription payment, so you always have time to make changes. Prefer us to do it? Email info@hybrid-health.co.uk.

In your subscription account you can change your next delivery date, delivery address and payment details at any time.

Want to change your products or the number of pouches? Email us at info@hybrid-health.co.uk and we'll update it for you.

Note: make changes before your next order is processed so they apply to it.

1. Log in to your subscription account.

2. Choose your next delivery and select skip, or move it to a later date.

Your following delivery date updates automatically. You can also email us at info@hybrid-health.co.uk and we'll do it for you.

Note: please skip before your next order is processed.

You can cancel at any time, with no fees and no minimum term.

1. Log in to your subscription account.

2. Choose your subscription and select cancel.

3. You'll get an email confirming your cancellation.

Prefer us to do it? Email info@hybrid-health.co.uk and we'll cancel it for you.

Good to know: an order that has already been processed can't be cancelled, but it's covered by our 30-day money-back guarantee. If you subscribed by mistake, email us straight away and we'll sort it.

You can restart a cancelled subscription at any time:

- Log in to your subscription account and reactivate it

- Or choose “Subscribe & Save” on the product page again

- Or email us at info@hybrid-health.co.uk and we'll do it for you

We'll confirm your next delivery date by email.

In short:

- You're charged for your first order straight away, then automatically for each delivery until you cancel

- Your subscription discount stays the same for as long as you're subscribed

- We email you 3 days before every payment

- If a product's price changes, we'll tell you before your next order is charged

Our Subscription terms set out billing, renewals and cancellation in full.

Hybrid Health makes food supplements for everyday wellbeing, from daily essentials to more specialist formulas.

- Formats: capsules, tablets, gummies and powders

- Full transparency: every product page lists all ingredients and the amount per daily serving

- Independently tested: see our Lab test results

Browse the full range.

It depends on what you're looking for and how you like to take your supplements.

- Use the Shop Your Goal menu at the top of the page to see products grouped by goal

- Each product page explains what's in it and how to take it

- Prefer gummies or powders to capsules? Each product page shows its format

Important: we can't give medical advice. If you have a health condition or take medication, please check with your doctor or pharmacist first. For anything else, email info@hybrid-health.co.uk.

Follow the directions under “How to take” on each product page, which are also printed on the pouch.

- Don't exceed the recommended daily dose

- Store the pouch sealed in a cool, dry place away from direct sunlight

- Keep out of reach of young children

Good to know: food supplements shouldn't be used as a substitute for a varied, balanced diet and a healthy lifestyle.

We list every ingredient so you always know exactly what you're taking:

- On each product page under “Ingredients”

- On the pouch

Important: if you have an allergy or food intolerance, always check the pouch before use. Questions about a specific ingredient? Email info@hybrid-health.co.uk.

Yes. Our products are tested by independent laboratories, and you can see the results on our Lab test results page.

Please speak to your doctor, midwife or pharmacist before taking any of our products if you:

- Are pregnant or planning a pregnancy

- Are breastfeeding

- Take any medication

- Have a medical condition

Note: our supplements aren't intended for children unless the product says otherwise.

We offer a 30-day money-back guarantee. If you're not happy with a product for any reason, we'll give you a full refund.

- Contact us within 30 days of delivery

- It applies even if you've opened the product

- If we need it back, we'll send a free returns label, so it never costs you anything

- It covers Subscribe & Save deliveries too

Full details, including your legal rights, are in our Refund policy.

1. Email info@hybrid-health.co.uk with your order number and the product, and let us know what didn't work for you.

2. We'll confirm your refund and, if we need the product back, send you a free returns label.

3. Pack the item securely, attach the label and drop it at a Post Office or Royal Mail drop-off point.

4. Keep your proof of postage until your refund is confirmed.

## Returning from outside the UK

Email us first and we'll arrange your return at our cost.

Good to know: if your item is damaged or faulty, see What do I do if my item arrives damaged?.

We're sorry to hear that. Please email info@hybrid-health.co.uk as soon as possible with:

- Your order number

- A photo of the damage or the problem

We'll send a replacement or give you a full refund, and you won't pay anything to send back a faulty or damaged item.

Note: your statutory rights are not affected.

Before getting in touch, please:

- Check around your property and any safe place you use

- Ask neighbours and anyone else at your address

- Look for a card from the carrier

Tip: parcels are occasionally marked as delivered a little before they actually arrive, so it's worth waiting until the end of the day.

Still nothing? Email info@hybrid-health.co.uk with your order number and we'll raise it with the carrier.

1. We confirm your refund by email (once your return arrives, if we've asked for the product back).

2. We refund your original payment method within 14 days, and usually much sooner.

3. The money usually appears in your account within 2–4 working days, depending on your bank.

Note: if you paid with Klarna, the refund goes to Klarna and your balance updates.

If a parcel can't be delivered, for example because of an incomplete address or a missed collection, the carrier sends it back to us. This can take several working days, and longer for international orders.

Once it arrives, we'll email you to arrange a redelivery or a refund.

Hybrid Health is a UK supplement brand run by Elite Brand Supply Ltd and based in Peterborough. We make straightforward, independently tested supplements that are easy to fit into everyday life.

Read our story.

Our full range is available here on our website. It's the best place to find every product, our Subscribe & Save prices and the latest offers, and we deliver worldwide.

- UK: Royal Mail standard and next-day delivery

- Worldwide, including Europe: delivery costs calculated at checkout

See Do you deliver outside the UK? and What is your delivery policy? for more.

Interested in stocking Hybrid Health? We'd love to hear from shops, gyms, clinics and other businesses.

Visit our Trade enquiries page to get in touch.

We love working with creators who share what they genuinely use. Find out more and apply on our Creator programme page.

Need a hand with an order, a subscription, delivery or our products? We're here to help.

- Email: info@hybrid-health.co.uk

- Contact form: send us a message

- Hours: Monday to Friday, 9am–6pm

A real person will reply within 24 hours on working days.